ViewTubeTrain Forums » General Discussion

Quick Note to Paid Views Customers

(34 posts)
  • Started 6 years ago by viewtubetrain
  • Latest reply from viewtubetrain

  1. EDIT 8/24: Apparently, the latest statment on the issue from YouTube staff is

    "The current trends you are seeing are accurate, I am diverting the discussion to a thread more focused on the issue at hand. I recommend that you examine your Insight discovery section for further details on your specific case, and contact your partner representative for more details."

    This can be interpreted in one of two ways: One way is that they could be saying that people are accurately observing an erroneous decrease in view counts. The other way is that they could be saying that the decreases are accurate and that users should just try to look at their stats and figure out why their views suddenly decreased.

    While there appears to be a glimmer of hope in that they still refer to the situation as an "issue", we are going to assume that YouTube's official position at this point is that everything is going fine. Apparently they put in a new "filter" and they are going to keep it. Just about every indicator we can find seems to point to the filter actually filtering out real views but it looks like they're going to stick with it anyways. Some partners are even indicating that their views have dropped substantially but they have moved up in the rankings of most popular partners. It wouldn't surprise me if they applied an overzealous anti-spam filter but they don't want to acknowledge some of the side effects because it could open them up to liability to the partners.

    That said, we're going to have to increase prices a bit. We're going to do what we can to step up speed and get orders taken care of as soon as possible.
    *END 8/24 UPDATE*

    EDIT 8/18: It's fairly clear that there are still problems and the YouTube engineers are trying to fix them. This screenshot was taken at 9AM EST:

    http://www.viewtubetrain.com/img/clearerrors.jpg

    Thousands of ratings, major honors, and 0 views. I'm fairly certain that their latest attempt to fix their problems will require acknowledgement and explanation. Stay patient, everyone.
    *END 8/18 EDIT*

    EDIT #2 8/12: There has finally been a response from YouTube employees. They claim that some view counts have been reduced on videos that had views counted that they decided should not have been counted. Fortunately, the only customers that appear to have been affected are ones that have used other services. As always, we will keep an eye on things.
    *END 8/12 EDIT #2*

    EDIT 8/12: Well, we have been observing for 2 weeks and there appear to be new developments.

    Since YouTube staff announced that things were fixed around July 18th/19th, there have been multiple complaints regarding inaccuracies with viewcounts. They have come from a broad base of users including small-scale users, mid-level partners and high-level partners also appear to be affected. This is not an issue affecting just ViewTubeTrain customers. Again, you can Google "update on viewcount issues" to read the thread on YouTube's support forum. It's important to note that it has been over a week since there was a response from a YouTube employee.

    In the past 24 hours, a number of YouTube users on the YouTube forum have actually complained that some of their videos spontaneously LOST views overnight. As far as we know, this is an unprescedented occurrence. Based on a sampling of the videos that we manage, we have only observed a drop in views in maybe 1-2% of videos. However, because this is a new phenomenon, it could become more widespread in the near future just as the frozen views bug occurred.

    Based on the evidence, I believe the following: On or around July 11th, there was either a hardware or software update that caused an outage in the viewcount updating system. I believe that the viewcount system is based on tracking raw views on a distributed server network and using a separate distributed server network to sort of "round up" and calculate the views after applying various anti-fraud filters. I believe that the problem affected the "round up" process and that is why they have the capability to revisit the lost days and backfill their orders. I believe that on or around July 19th, they were able to re-enable the "round up" process to unfreeze views and calculate views going forward but didn't immediately have the resources to backfill the lost days. I believe that the backfill process is ongoing and/or inaccurate. I also believe that the July 19th fix included a major bug that has been affecting people's view counts. I think that YouTube has been working to fix this bug and when they rolled out the update it made things worse by lowering the view counts on many videos. It is possible that the view count loss on some videos is only temporary and the lost views will be restored in the near future. At this point, with unprescedented problems, I think YouTube employees will finally have to speak up on the problems and update the YouTube community on the status of their fix.

    I acknowledge that I could be wrong and the new viewcount behavior could be part of a new anti-spam software update. I do not, however, believe that is the case. In the past, when YouTube makes a software update, they just tell the community that there has been an update and that the system is working properly. Furthermore, these issues appear to be widespread, affecting many users that do not use any promotional techniques at all. The fact that we haven't heard a peep from YouTube staff on the issue in almost 2 weeks indicates to me that they know there is a problem but they haven't yet found a fix.

    Overall, we will do all that we can, which is wait, observe, and experiment. We continue to monitor forums, montior videos and test theories. Our position on paid orders remains as before. We will see all orders through to completion. Delivery is slower than usual but we continue to promote and deliver. We will keep everyone updated on the situation.
    *END 8/12 EDIT*

    EDIT 7/25: According to a recent YouTube staff post, nearly all videos should be accurately reporting view counts from the 19th on in the PRIVATE insights. There are still issues with the public view count statistics on most videos. They also say that videos uploaded after July 19th should be unaffected.

    Of course, the last time they said the problem was resolved, they were in error. We will continue to send views to all active orders and study the results and keep this thread updated.

    Right now, it does appear that videos uploaded after the 19th are moving along relatively smoothly. Updates do seem to be moving slower than normal and it doesn't appear that all of the views are completely registering either.
    *END 7/25 EDIT*

    EDIT 7/24: It appears that YouTube's stat tracking issues will be ongoing for at least another week (as of 7/22). At this point, as opposed to a total view blackout, videos are having very inconsistent results between frozen viewcounts, slow viewcounts, frozen insight stats, slow insight stats and various combinations thereof. For the latest updates, google "update on viewcount issues" and look at the first result.

    That said, our policy during the situation remains as described below. We will see every order through to completion. Eventually, this will all end and stats will go back to normal. In the meantime we will keep sending views to your videos.
    *END 7/24 EDIT*

    OK, so YouTube has officially spelled out their recovery plan after the delayed views debacle last week. Apparently from now on, stats will be kept current but the stats for views from 7/11-7/18 may be delayed for an undetermined amount of time.

    FAST VIEWS CUSTOMERS:
    As you were probably notified by email, we delivered your orders immediately after they were received and thus they will fall into the affected time period. I have to say that we expected things to be processed in a first-in-first-out manner rather than sort of leaving a "hole" in people's stats to be filled in later.

    That said, your fast views orders were delivered and it's just a matter of when YouTube gets to counting the views. Of course, it must be very displeasing to see your viewcounts remain stuck. We want you to be as satisfied as possible. While we can't afford to re-deliver your complete orders, we will deliver bonus views to all affected fast views orders in proportion to your original order. This means if you ordered 1,000 fast views, you'll get at least a few hundred and if you ordered 10,000 fast views, you'll get at least a couple thousand. We hope this can tide you over until YouTube processes the rest of the views.

    We will be delivering the fast views bonuses within the next 24-48 hours. We do have a number of affected orders so please try to allow 72 hours for stats to update.

    NORMAL VIEWS CUSTOMERS:
    We were delivering views all through last week. All orders were processed immediately. If your order was affected, you probably have 1,000-3,000 views that will be credited to your video at a later date when YouTube gets to the backlogged stats.

    What we will do with normal orders is continue to process them like normal until they reach target delivery. For many of you, this will probably mean that when all views are counted, you'll end up with a good number of bonus views to your order, probably in the thousands.

    I hope this answers any related questions anyone might have.

    Posted 6 years ago #
  2. UPDATE:

    It looks like the problem isn't entirelly fixed yet. Some videos are updating and others are still either slow or not moving at all. People on the YouTube forums are complaining of the same issues (some videos updating views, others stuck). We're keeping a close eye on the situation.

    Posted 6 years ago #
  3. Narthaniul
    Member

    So, here's a question I have.
    If I were to buy your 5,000 regular views TODAY, would the stats not be updated for a while (or not at all)?

    Posted 6 years ago #
  4. Narthaniul
    Member

    UPDATE- I just bought 5,000 regular views. If my stats don't update WITHIN a week, I'm calling scam on this website. I really hope you guys are legit.

    Posted 6 years ago #
  5. Hi, well, honestly, it's hit or miss. Some videos are updating fine, some videos are updating a tiny bit, some videos aren't updating at all. We have no control over it. It's a known issue with youtube.

    To quote one YouTube employee:

    "We are painfully aware that this problem has dragged on. We take no joy in being the cause of such frustration and I assure you we are working intensely to fix it. Reconstructing several billion views a day is a monumental chore."

    Anyone who has used this site before the issues started last week knows we're legit. If you're expecting us to have any control over the problems with YouTube's servers and software and plan to consider it a scam if we can't, you probably don't need to be placing any orders with us. You can expect your order to be refunded.

    Posted 6 years ago #
  6. Narthaniul
    Member

    No, I'm not expecting YOU to deal with this issue... lol
    I really don't know what I'm expecting, it is an issue with YouTube so you don't have control over it.
    Anyways, I DO stick to my point of--
    If I don't have at least 5,103 views on the video I promoted and spent 20 bucks on giving 5,000 views, by SOME TIME in the next.... whenever Youtube stops being dumb, I'm going to report you guys. But thanks, I'm sure your site is not a scam just being very pre cautious after some experiences I've had with similar websites.

    Posted 6 years ago #
  7. OK... I'm going to approve your order.

    Posted 6 years ago #
  8. Narthaniul
    Member

    I suppose I'm coming across as... "angry" but I'm sure you can understand that I've been ripped-off a total of 70 bucks from various other websites. BTW, my video has about 50 views since I last checked it. That means it's working, right?

    Posted 6 years ago #
  9. Well, some customers can have unrealistic expectations. They expect us to move heaven and earth for $20. As a general principle, we won't take money from someone who doesn't have an understanding of what they are and aren't buying.

    It's too early to tell for sure whether your order will go 100% smoothly. Most orders are moving but just a lot slower than normal. The fact that you have copyrighted music may slow things down because it may limit the countries in which your video is watchable. I also notice that you've activated ads on your videos. Normally both factors would be cause for us to adjust your order (i.e. ask if you're willing to accept 3,750 views instead of 5,000) because those factors make it more expensive to promote your video.

    Posted 6 years ago #
  10. lucky909091
    Member

    My actual experience:
    bought 5000 views 14th of Juli and within this one week until today I got something more than 1.000 views.
    I can follow it because the promoted video is an old one where the views had stopped.

    So this seems to be a good result until now, keeping in mind that Youtube had stopped the counter.
    Viewtubetrain told us in another post that all customers will get their purchased views (and expectedly even more than we had bought, if Youtube can track the old ones).

    A question to Viewtubetrain:
    is it now a good time to buy new views or should we wait some time until Youtube has handled the problem?

    Posted 6 years ago #
  11. lucky909091:

    I think the timing of when you would or wouldn't buy views depends on what your needs are. If you're maybe looking to upload a new video and you want to show a steady and immediate increase of our usual 500-600 views per day promotion, now is not a good time. If you can be more patient and handle slower delivery for a while, now is as good a time as any.

    Posted 6 years ago #
  12. lucky909091
    Member

    Well, so I will buy some more views. Thanks.

    Posted 6 years ago #
  13. Narthaniul
    Member

    @viewtubetrain
    YouTube is dumb, copyrighted music is ALSO dumb. Sorry about that D:
    Anyways, it's moving at a glacial pace and has been stuck at 321 views for the past 3 days. Darn.
    I don't think this is your fault, but it is a bit abnormal for this to happen.
    Also, how do I turn off ads?
    Thanks,
    Nathaniel

    Posted 6 years ago #
  14. Narthaniul
    Member

    By the way, it's my dad's money so i'd be TOTALLY fine with a little under 4,000 views as you mentioned (BTW, i'm not stealing his credit card number, I just asked and he was like "yeah, fine") :D

    Posted 6 years ago #
  15. Narthaniul
    Member

    Another random comment-
    I'm pretty sure it's only blocked in Germany, does that really make a difference?

    Posted 6 years ago #
  16. Hi, yes it's looking like your video is one of the many affected by the ongoing problems. The majority of videos have been able to break through the 300 view barrier. Some videos, however, haven't had any updates on their views at all. If your video is being promoted and it's stuck there, unforutnately, that's probably the case.

    Right now, on the YouTube forums, lot of people are still complaining about the very inconsistent results they're seeing on their videos. The latest update from YouTube staff is that viewcounts are going to be messed up for at least a week. That statment was made on Friday, July 22nd. In the meantime, our policy still stands. We continue to promote videos and will see every order through to completion.

    If you would like to keep an eye on the main YouTube forum thread on the topic just google "update on viewcount issues".

    Posted 6 years ago #
  17. Narthaniul
    Member

    So what you're saying is that my video is screwed at 321 views until youtube cleans up their act?

    Posted 6 years ago #
  18. It's possible but I can't realy say anything for sure. What are your private stats saying about your video? Sometimes those show a better picture. Sometimes those are stuck too. We've had some videos stay stuck for a while and hen start moving again andw we've had some videos not budge for over a week, despite having been sent over 20,000 views. And by "not budge", I mean literally 0 increase in view count. Of course, any video would at least get one or two views on its own in that time period. That said, it's overall a mixed bag. The only thing that's consistent is that everyone's views are being underreported. We just keep sending views and hope for the best.

    Posted 6 years ago #
  19. Narthaniul
    Member

    Aha.... It's now over 400 views. I think this is a good thing, right? and the insight stats are showing the same thing.

    Posted 6 years ago #
  20. Yes, if you got over 400, it looks like you finally got a stat update.

    Posted 6 years ago #
  21. The top post on this thread has been updated.

    Posted 6 years ago #
  22. lucky909091
    Member

    I regret to tell you that one of my promoted videos does not boost its views.
    http://www.youtube.com/watch?v=***
    It stopped at 19.491 and I bought 5.000 views when it was at 19.200 views because I wanted to reach 24.000 views.
    Unluckyly, it is promoted at viewtubetrain with 651.000 points, too and does not raise the number of views.

    The other promoted video started at 49.100 and has now reached 50.115. It is going on slowly, but it seems to be running at all.

    Posted 6 years ago #
  23. Hi Lucky,

    Yes, the video you posted is one of the "unlucky" few that is frozen. We're seeing this in 1 out of every 10-20 videos. This is a temporary issue with YouTube. Other videos that we have promoted at the same time as your frozen video have gained over 1,500 views.

    The bad news is that there isn't really anything we can do to unfreeze your views. It's all a matter of when YouTube resolves their issues.

    The good news is that we have been sending views this entire time and eventually when YouTube fixes their problems, all of your views should be counted, including the ones we sent while the video was frozen.

    According to reports, you MIGHT be able to see the views moving in your private insights. We obviously don't have access to that. You may want to look at those. It may make you feel better until everything is fixed.

    Posted 6 years ago #
  24. lucky909091
    Member

    Thank you very much. And thank you for making my video-URL unreadable. It is better that people do not know which viceos are promoted.

    If next time I want to write something about a video and its URL, is there an email-adress where I can reach you.
    So I must not write in public in the forum.

    Posted 6 years ago #
  25. Lucky:

    Yes, we consider customer privacy to be of the utmost importance. You can contact us at viewtubetrain at gmail.

    Also, it looks like your video is finally unfrozen and it is up 1,500 views.

    Overall, it looks like things are starting to return to normal. A lot of videos definitely seem behind and some are still frozen. Hopefully we'll see a lot more recovery within the next few days. I'm thinking their engineers probably want to finish things before the weekend.

    Posted 6 years ago #
  26. lucky909091
    Member

    Short information for customers:
    payed "thums up" have been sent within 24 hours. Views are increasing slowly but continously. Everything is running fine.

    Viewtubetrain is running again....

    Posted 6 years ago #
  27. The top post on this thread has been updated.

    Posted 6 years ago #
  28. Hi viewtubetrain.

    First off I would like to thank you and your team for what you guys are doing, it really helps in little YouTubers with good content getting known. I have one quick question though. I have been using only this site and another site by the name of ***. Both by the way are wonderful. My main question is does this affect my chances of becoming a partner. I do try my hardest and posting my vfx videos but these days its hard to become big which is why to start off I am buying views, favs, comments, likes and subs. After that I will stop but the main question is: WILL THESE TACTICS I AM USING EAR:Y ON AFFECT MY CHANCE OF BECOMING A YOUTUBE PARTNER?

    I will stop doing these things once I build up a general audience of atleast 400-1000 people per video.

    Thanks in advance and continue what you guys are doing :)

    ps. I just purchased 1000 views from you guys for my YouTube link
    ps.ps. Can you guys send me a link to privatly contact you with my video info
    ps.ps.ps Sorry for all the questions and I <3 you guys. Keep it up!

    Posted 6 years ago #
  29. Hi Gunda,

    It's hard to say for sure how the use of promotional tools affects partner applications. It definitely does appear that some of our repeat customers were not partners when they started using our services and became partners afterwards. I can't be 100% sure on that, though. Some of our current customers are partners.

    We can be contacted directly at viewtubetrain at gmail.

    Posted 6 years ago #
  30. Thank you so much :)

    Posted 6 years ago #

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